Thank you for entrusting your order to us! We try to have as short a turnaround time as possible and ship all orders out from our warehouse in California. For a list of countries we typically deliver to, please see below :
- Hong Kong
- United Kingdom
- USPS Standard Shipping : $8.95
- We aim to deliver between 3 - 5 business days.
- USPS Standard Shipping : $24.95
- Please allow between 15 - 20 business days for your order to arrive.
Due to the high risk of fraudulent payments & order scams over the internet, we reserve the right to refuse to ship any order. This has been a rare occurrence for us so far but it does happen! Any such orders will be immediately refunded to you & you will be notified via email.
All international orders may be subject to your own country's duties, taxes & customs clearances charges. We would love to be able to predict how much all these are but unfortunately, we're not able to do so as yet, and these charges must be strictly paid by the recipient.
Our Shipping Charges & Policies are subject to change without notice.
RETURNS / EXCHANGES :
As a brand, we hope to always be able to delight you! However, things sometimes do not work out and we completely understand. If you need to submit a return or exchange of any products, please email us within 28 days of purchase & enclose your original receipt.
Refunds are made based on the original purchase price. Unfortunately, we are not able to refund shipping costs or take responsibility for lost / damaged items.
Please understand that we cannot take returns nor offer refunds on overly used products.
Please note that products purchased through the Website may not be returned or exchanged at retail / other web locations that sell Seraphine Botanicals.
WE'RE HERE TO HELP!
If you're stuck with any questions at all, feel free to email us and our lovely Chelsea will ensure your enquiries are replied to as quickly and accurately as possible!