A Message From Us
To our dearest customers, supporters, fans and followers,
It’s a difficult time for everyone and all around the world, whether directly or indirectly, we have all been collectively affected by the Covid-19 situation. There has been many uncertainties regarding whether your orders will ship or not, and I’m here to assure you that for the time being, we are fulfilling all online orders.
Being a small, family-owned & operated business with only a handful of full-time and part-time employees, we are blessed in that we don’t have large corporate shareholders to answer to. ALL staff will remain in full employment and those in our main office have been working from home since the beginning of March 2020, including our customer service team (so all your emails and enquiries will be replied to).
Our warehouses are now being operated with the smallest team we can (no more than 2-3 people at any one time) in order to get your orders out as quickly but as safely as possible for those working there.
For now, we are suspending our private label services so that whatever resources we have can be directed to fulfilling retail orders and keeping our employees safe.
Across the board, we’re practising safe social distancing and I am in constant communication with everyone working with us (electronically of course!) to assure them that their health, safety and their livelihoods remain our priority.
Thank you always for your continued support, well wishes and amazing resilience!
❤️Sylvia & the team at Seraphine Botanicals